Damaged or Defective Items

We must be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with the shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund.

Return Conditions

• Merchandise must be in original factory condition and original box
• Items must be packaged exactly as manufacturer packed them
• Important: Do not fix or glue little parts without our authorization
• We will not accept any item back if it was glued or comes back without an original box
• We do not support re-sellers - if you buy to re-sell, returns are not accepted

Restocking Fee

Shipping Fees

All shipping and handling fees are non-refundable with an exception where Hiteck has made an error by shipping an incorrect item to the customer. In this case, you must contact Hiteck to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse, a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Hiteck must be informed of the receipt of incorrect merchandise within a week of delivery.